Cancellations/Rescheduling of Pristine Delivery
· If you no longer require milk because of any reason please call us on 957345888 or write us at [email protected] to convey the message. If there is any outstanding, settlement needs to be done within 10 working days.
· If, any rescheduling please inform us before 24 hours through any of the following mode on our app or by calling our customer support.
· Please avoid any other digital platforms like facebook etc to make changes.
· If you don’t receive milk please call us on 957-345-8888 between 8.00 am to 12.00 noon of that particular day itself.
REFUND AND REPLACEMENT POLICY
· Pristine Milk has no preservatives or additives. Maintaining optimum temperature, hence is key to keeping the milk fresh and fit to be consumed. However, if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund. Refund is initiated once we collect the soured milk packet back from you. This is applicable to damaged packet as well.
· Erroneous Delivery, A delivery will be considered erroneous at our end if you intimated us in an advance. If you receive a delivery despite this, you are eligible for a refund.
· Refusing delivery without prior information does not qualify for a refund.
· The following are the only admissible ways of prior intimation:
· SMS/Whatsapp/Email our support department.
· Update necessary information in your account on the app
· Please notethat Informing the delivery associate is not admissible as formal intimation of order. Customer Care Dept is the only authorized channel for this.